The purpose of this website is to highlight serious shortcomings in a company called Moben Kitchens.

I intend to describe how I have been treated by this company, and where it can improve it's service. I will enclose copies of correspondence from both sides unabridged, apart from details like names and addresses removed.

My ultimate aim is to force Moben to improve it's service and treat ALL customers with the care and attention to detail that they deserve.

In the main, I have had to deal with shoddy 'customer care' (as you will see, a complete misnomer). Has anyone else had the 'health and safety grounds' excuse for last-minute change of installation date ? I really would be interested here because I don't believe Moben. They refuse to discuss details, and this leads me to suspect Moben are lying. So please let me know at the address below.

I advise you to beware some of the other issues :-
1 Moben insist on payment up-front. Don't do this ! I did, and there goes my leverage. I am still cursing my stupidity to this day. My advice is to withhold 25% payment at least until SATISFACTORY completion. Define satisfactory completion to be : installed to relevant standards, installed AND WORKING within ONE month of the delivery date at the latest. In fact, once Moben have made the delivery (which is when you become liable to make payment), the way you are treated changes dramatically. Prior to payment, they are very pleasant, and aim to please. After they have your money, you are treated as if you are an inconvenience. An example of 'take the money and run' ?
2 For things like the gas installation, INSIST on the CORGI registration details of the gas installer. MAKE A NOTE OF THESE. If they don't do the job right, report them. Gas installation work has to be completed to British Standards. Reporting the cowboys can only improve things for everyone - truly legitimate tradesmen, and customers alike.
3 Moben don't seem to consider your time requirements as a customer.
4 Moben won't listen to your complaints, and will just reply with standard form letters.
5 Moben staff have ridiculous titles. Even the Lord almighty himself is not sufficiently high ranking to be a section head. I find this offensive, when my qualifications take reams of study AND years of experience to achieve.
6 There is NO out of hours customer service helpline. Moben seem to think this is acceptable. I think this is a complete joke - your kitchen is there 24/7 isn't it - and I have experienced the blunt end of this : 24 hours without gas for a tiny gas leak I could have fixed myself in an hour. Remember your contract is with Moben Kitchens and no-one else.
7 Look out for the terms of compensation. If I read them correctly, Moben will ask you to absolve them of further liabilities (read guarantees) for some pathetic sum of compensation. Accept said sums on YOUR terms only. You will also be required to agree to what amounts to no less than a gagging order that denies you the right to discuss your treatment by moben with others.


My recommendation to anyone considering a Moben kitchen is to look elsewhere. The quality of the customer care is so appalling that it will completely spoil your new kitchen for you, even if EVERYTHING else goes right.

Anyone else who has complaints against this company is invited to forward their experiences to this e-mail address and I will endeavour to include those comments here.

Until I have time to complete this site, you may be interested in the following URL :- http://www.consumercomments.co.uk/comments/mobenkitchens.htm
As you will see, I am not the only one with complaints against this company.